The agreement governing your use of Notebook of a COO and all related services.
These Terms of Service ("Terms") govern your use of Notebook of a COO, operated by Johnny Taylor, Mesa, Arizona, United States. Questions? Email jt@notebookofacoo.com
By accessing or using our website, assessment, podcast, free guides, strategy calls, audits, fractional COO engagements, or any other services we provide (collectively, the "Services"), you agree to be legally bound by these Terms. If you do not agree, do not use our Services.
By accessing or using any part of the Services, you confirm that you are at least 18 years of age, have read and understood these Terms, and have the legal authority to enter into a binding agreement. If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email and/or a prominent notice on our website at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.
Notebook of a COO is a fractional executive firm. Our Services include:
All free Services are provided for informational purposes. Paid engagements (the 90-Day Operating Audit and fractional COO retainers) are professional services governed by a separate written engagement agreement that incorporates these Terms. We do not guarantee specific business results, revenue outcomes, or return on investment.
To use the Services, you must be at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of a business, you represent that you have the authority to bind that entity to these Terms. By providing your email or business information to download a guide, take the assessment, book a call, or engage our paid Services, you agree to provide accurate information and notify us at jt@notebookofacoo.com of any unauthorized use of your account or engagement materials.
The 90-Day Operating Audit is a one-time paid engagement at $2,500 flat. Deliverables include two strategy calls (kickoff and delivery), a function-by-function Asset Map placement, a 15 to 20 page written audit document, and a ranked 90-day install plan.
Payment is due in full at the time of engagement booking. All payments are processed securely through Stripe.
If you sign a multi-month fractional engagement within 30 days of completing the Audit, the $2,500 Audit fee is credited toward your first month of fractional retainer.
Full refund available if requested before the kickoff call. After the kickoff call, refunds are not available as work product has been initiated.
Fractional engagements are offered at three tiers, each with specified hours, scope, and minimum term: Operator Sprint ($5,000/mo, 16 hours/mo, 3-month minimum), Embedded Operator ($8,500/mo, 32 hours/mo, 6-month minimum), and Full Stack Operator ($12,500/mo, 48 to 60 hours/mo, 6-month minimum). Full scope and deliverables are described on the Fractional services page and detailed in your written engagement agreement.
Every fractional engagement requires a signed written engagement agreement that covers scope, deliverables, payment terms, IP ownership, confidentiality, and exit terms. The engagement agreement incorporates these Terms by reference. In the event of conflict between these Terms and a specific engagement agreement, the engagement agreement controls.
Fractional retainers are billed monthly in advance via Stripe on the engagement anniversary date. Failed payments after a 7-day grace period may result in engagement pause until payment is current.
Every engagement includes a 30-day check-in at the end of month one. If either party determines the fit is wrong, the engagement may be terminated at that point and the client pays only for time used to date. After the 30-day mark, the minimum term applies.
Either party may terminate the engagement for material breach with 14 days' written notice and a cure period. Refunds are issued for time not yet performed.
All payments are processed securely through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.
If a payment fails, we will attempt to process the charge again within a reasonable time. If payment continues to fail, your account may be suspended or downgraded. You are responsible for keeping your payment method valid and up to date.
Refunds for our paid Services are as follows:
How to request a refund: contact jt@notebookofacoo.com. Refunds are processed within 5 business days to the original payment method. Beyond the windows described above, refunds may still be issued at our discretion in cases of verified failure to deliver, or as required by applicable consumer protection law.
We reserve the right to change engagement pricing at any time. Existing clients are not affected mid-engagement. Price changes apply to new engagements and to renewals after the current minimum term.
Fractional COO engagements involve access to your business's confidential information, including financial data, customer lists, internal processes, employee details, and strategic plans. We treat all such information as confidential and protect it under industry-standard practices. Every engagement is governed by a mutual Non-Disclosure Agreement signed at the start of the engagement.
We will not disclose your confidential information to any third party except (a) to the extent necessary to perform the engagement, (b) with your prior written consent, or (c) as required by law. You agree to similarly maintain the confidentiality of our proprietary frameworks, templates, and engagement methodology that are not publicly available on our website or in the free guides.
Engagement materials specific to your business (custom SOPs, dashboards, hiring scorecards, financial cadences, audit deliverables) are your property and remain yours after the engagement ends. Our underlying frameworks and templates remain our intellectual property.
All content, materials, software, and Services are the exclusive property of Notebook of a COO or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. This includes course videos, written materials, frameworks, templates, podcast episodes, assessment tools, website design, code, logos, and brand assets.
You are granted a limited, personal, non-exclusive, non-transferable license to access and use the free Services and engagement deliverables solely for your own business operating needs. You may not copy, distribute, publish, create derivative works, sell, or commercially exploit any portion of our proprietary frameworks, templates, or engagement methodology; use our content in a competing fractional executive offering; or share engagement deliverables with parties outside your business without our prior written consent.
By using the Services, you agree not to violate any applicable law; impersonate any person or entity; engage in fraudulent activity; upload malicious code or harmful materials; attempt unauthorized access to any part of the Services; scrape or use automated means to collect data; reproduce or redistribute our proprietary frameworks or engagement materials in a competing offering; or misrepresent our work product to third parties.
Violations may result in immediate account suspension or termination and referral to appropriate law enforcement authorities.
The Services provide general educational content and operational frameworks for informational purposes only. Nothing in our Services constitutes business consulting, legal advice, financial advice, tax advice, accounting advice, or any other form of professional services. You should consult qualified professionals before making material business decisions. We expressly disclaim any liability arising from reliance on the information provided through our Services as a substitute for professional advice.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
No Earnings Guarantee: Any discussion of income potential or revenue improvement in our content reflects possibilities based on our experience, not promises or typical results. Individual outcomes will vary significantly based on execution, market conditions, and other factors outside our control.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOTEBOOK OF A COO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES. IN ALL CASES, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).
You agree to indemnify, defend, and hold harmless Notebook of a COO and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of these Terms, violation of any applicable law, violation of any third-party rights, your content or submissions to the Services, or any false or inaccurate information you provide to us.
We reserve the right to suspend, restrict, or permanently terminate your access to the Services at any time for any reason, including violation of these Terms, fraudulent activity, abusive conduct, non-payment of fees, or any activity that harms the Services or other users. You may terminate your account at any time by cancelling your subscription and contacting us to close your account. Sections 8, 10, 11, 12, 13, and 15 survive termination.
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to conflict of law principles.
Before initiating formal dispute resolution, you agree to contact us at jt@notebookofacoo.com and attempt to resolve the dispute informally for at least 30 days.
If informal resolution fails, any dispute shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, in Maricopa County, Arizona. The arbitrator's decision shall be final and binding.
You expressly waive your right to bring or participate in any class action, class-wide arbitration, or representative action.
These Terms, together with our Privacy Policy and any supplemental terms provided at enrollment, constitute the entire agreement between you and Notebook of a COO regarding the Services. If any provision is found invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any provision shall not constitute a waiver. You may not assign or transfer any rights under these Terms without our prior written consent.
For questions, concerns, or notices relating to these Terms, please contact us:
Notebook of a COO
Attn: Legal
Mesa, Arizona, United States
Email: jt@notebookofacoo.com
Website: notebookofacoo.com